/ Learn

How the scoring actually works.

Five short reads pulled straight from how Subscription Health Check scores, emails and stores subscription risk — not marketing copy. Written for anyone running a WooCommerce Subscriptions store who wants to know exactly what's happening before they buy.

01 · Grace periods5 min read

What actually happens when a renewal payment fails

WooCommerce doesn't cancel a subscription the moment a charge fails — it opens a grace period and keeps retrying while the customer still has access. The severity you see on the dashboard is just how many days that's been going on.

Read article→
02 · Risk types4 min read

Failed payment, grace period and expiring card aren't the same risk

The plugin scores three distinct situations differently, because they call for different responses. Lumping them into one "payment issue" bucket is how stores lose track of what actually needs a human.

Read article→
03 · Card data3 min read

Why your card numbers never touch this plugin's database

Expiring-card detection needs to know when a saved card stops being valid — not what the card number is. Those are different problems, and the plugin is built to only ever solve the first one.

Read article→
04 · Email routing4 min read

How alerts get routed without spamming anyone

Every risk type and severity has its own on/off switch and its own recipient setting, so a store can email customers about expiring cards without also emailing them every time a grace period ticks up a day.

Read article→
05 · MRR at risk3 min read

Where the dashboard's headline revenue number comes from

"MRR at risk" isn't a rough estimate — it's a straight sum of the subscription value tied to every currently flagged row from the last scan, so it moves in step with what's actually happening in the store.

Read article→